See Everything. Act on What Matters.
Track every call, every rep, and every outcome in real time. Spot issues before they become problems and make staffing decisions based on actual data.
No credit card required · 14-day free trial
8
Active Calls
2
Queued
5
Available Agents
4
Missed Today
Call Volume This Week
Active Calls
R. Patel · Inbound
K. Torres · Outbound
A. Kim · Inbound
80%
Less Reporting Time
70+
Countries Covered
99.9%
Uptime SLA
Every analytics tool your team needs.
Built for teams that need visibility across every call, every rep, and every outcome.
Real-Time Dashboard
See live call volume, active calls, and team status updated in real time. Know exactly what is happening across your whole team at any moment.
Rep-Level Analytics
Drill into per-rep metrics: dials, connect rate, average call duration, and tag breakdown. Identify top performers and who needs support.
Tag Reporting
See call outcomes broken down by tag: resolved, callback, voicemail, not interested. Understand your pipeline health at a glance.
Busy Hours Heatmap
See which hours and days generate the most call volume. Staff your team when customers actually call and reduce missed calls.
CSV Export
Export any report as a CSV with one click. Share data with stakeholders, load into BI tools, or build your own reports.
CRM Analytics Sync
All call data syncs to your CRM automatically. Build reports in HubSpot, Salesforce, or any connected tool using DialNext call data.
Stop finding out about problems the next day.
The DialNext live dashboard gives managers a real-time view of everything happening across the team, from active calls to missed call counts, all without refreshing the page.
Live view of all active calls, queued calls, and available agents
Call volume trending by hour and day directly on the dashboard
Missed call count and missed call rate updated in real time
Filter by team, number, or agent in seconds
8
Active Calls
2
Queued
5
Available Agents
4
Missed Today
Call Volume This Week
Active Calls
R. Patel · Inbound
K. Torres · Outbound
A. Kim · Inbound
Rep Performance
A. Rivera · 73 dials, 52 connected
71%B. Park · 61 dials, 39 connected
64%C. Torres · 49 dials, 28 connected
57%D. Amara · 38 dials, 19 connected
50%Tag Breakdown
Know exactly where every rep stands.
Move beyond team-level totals. DialNext breaks performance down to every individual rep so you know who needs support and who deserves recognition.
Total dials, connected calls, and average duration per rep
Tags breakdown so you see outcomes not just volume
Compare reps side by side to spot patterns
Filter by date range, team, or phone number
Teams run better on real data.
Real results from teams using DialNext analytics every day.
"The busy hours heatmap showed we were understaffed on Tuesday mornings. One schedule change and our missed call rate dropped almost overnight."
Michelle Tran
VP Operations, Meridian Staffing
"I pull a rep performance report in under a minute. Before DialNext I was manually counting calls from a spreadsheet every Friday."
Daniel Park
Sales Director, NorthWave Solar
"Tag reporting gave us the first clean picture of our pipeline we have ever had. We finally know how many qualified leads each team produced."
Simone Grant
Revenue Ops Lead, Cobalt SaaS
Keep every conversation in your CRM
Calls, SMS, and notes land in HubSpot, Salesforce, Pipedrive, and the rest of your stack automatically, so reps never re-enter the same update twice.
HubSpot
Salesforce
Pipedrive
Front
Zendesk
ActiveCampaign
Monday.com
Gorgias
Bullhorn
HappyFox
Attio
JobberBuilding on more connectors so DialNext fits the stack you already run.
Security & compliance
Enterprise-ready privacy, without the enterprise friction
Encryption in transit and at rest, plus GDPR and HIPAA-ready controls for teams that handle sensitive conversations.
Common questions
Everything you need to know before getting started.
Is the dashboard updated in real time?
Yes. The live dashboard shows active calls, queued calls, and available agents with real-time updates. No page refresh needed.
Can I filter analytics by team, agent, or date range?
Yes. All analytics can be filtered by team, agent, phone number, date range, and call direction (inbound or outbound).
Can I export call data for external reporting?
Yes. Any analytics view can be exported as a CSV. You can also access call data programmatically via the DialNext API.
Does analytics data sync to our CRM?
Yes. All call data including tags, duration, and outcome syncs to your CRM automatically. You can build reports directly in HubSpot, Salesforce, or any connected tool.
Ready to run your team
on real data?
Join teams using DialNext to track every call, understand every rep, and make decisions backed by live data instead of gut feel.