Support That Actually Resolves Issues.
Give your support team the tools to answer faster, route calls correctly, and keep a full history of every customer interaction.
No credit card required · 14-day free trial
Live Support Queue
Sarah Jenkins
Enterprise Plan · Billing Query
80%
Less Admin Time
70+
Countries Covered
99.9%
Uptime SLA
Everything your support team needs
to resolve faster
Built for support teams that handle volume without sacrificing quality.
Intelligent Call Routing
Connect every customer to the right agent using IVR menus, ring groups, and business-hours rules. Reduce transfers and repeat calls.
Call Recording & QA
Record every support call automatically. Review recordings to ensure quality, resolve disputes, and maintain compliance.
Call Tags & Notes
Tag every call with an outcome and add notes instantly. Build a clean support history that the whole team can rely on.
SMS Support
Let customers reach you over text. Handle simple questions via SMS and keep the conversation history alongside their call logs.
Business Hours & Overflow
Configure operating hours per number and team. After-hours calls go to voicemail or a custom message automatically.
Support Analytics
Track call volume, handle times, and resolution rates. Identify your busiest hours and staff accordingly.
Support teams trust DialNext.
99
"IVR routing cut our transfer rate significantly. Customers reach the right team without bouncing and our CSAT scores moved with it."
Tara Nguyen
Support Manager, TrueShip Logistics
"Having recordings we can pull up instantly took the emotion out of complaint calls. We just play back what was said and resolve it."
Carlos Reyes
Head of CX, Lumio Health
"SMS became our most-used support channel after one month. Customers much prefer texting to waiting on hold."
Fiona Walsh
CX Lead, Hartfield Commerce
Connect to your favourite business tools
DialNext works with all the business tools your team already uses.
Front
HubSpot
Pipedrive
Monday.com
ActiveCampaign
ZendeskEnterprise-Grade Security & Compliance
Common questions
Everything you need to know before getting started.
Can we route calls differently based on time of day?
Yes. DialNext supports time-of-day and day-of-week routing rules per number, so after-hours calls can go to voicemail, a different team, or a custom message.
How long are support call recordings kept?
Recordings are stored securely in the cloud with no expiry. You can access, replay, and download any recording from your call logs at any time.
Can agents add notes to calls?
Yes. Agents can add notes during or after any call. Notes are saved alongside the recording and tags in the contact's history.
Does DialNext support both inbound and outbound calls?
Yes. DialNext handles inbound routing, outbound dialing, and two-way SMS from the same platform and number.
Ready to build a support team customers trust?
Join support teams using DialNext to route calls right the first time, resolve issues faster, and keep customers coming back.