Dispatch Faster. Miss Nothing.
Keep your field team connected, route every inbound call to the right dispatcher, and send instant SMS job updates without switching apps.
No credit card required · 14-day free trial
Job Callback
Mike Torres
Driver · Re: Route #14
80%
Less Admin Time
70+
Countries Covered
99.9%
Uptime SLA
Every tool your dispatch team needs
to run tighter operations
Built for teams that coordinate in real time and cannot afford to miss a call.
Smart Call Routing
Route calls directly to the available dispatcher using ring groups and time-of-day rules. No busy signals, no missed jobs.
SMS Job Updates
Text your field team instantly with job details, address changes, or status updates from the same business number customers call.
Job Tags
Tag every call with a job status: assigned, in progress, completed, rescheduled. Keep your dispatch log clean and accurate.
Call Recording
Record every inbound and outbound call automatically. Replay job instructions, resolve disputes, and maintain a clear record of every dispatch.
After-Hours Routing
Configure what happens when dispatchers are off-duty. Calls route to an on-call team, voicemail, or a custom message automatically.
Dispatch Analytics
Track call volume, response times, and job outcomes by dispatcher. Identify peak hours and staff your team accordingly.
Dispatch teams trust DialNext.
99
"Ring groups solved our peak-hour problem overnight. Calls never pile up on one dispatcher and customers stop waiting."
Greg Tanner
Dispatch Manager, ProFleet Services
"Texting job updates from the same number we call from keeps the whole conversation in one thread. Technicians and customers always know what is happening."
Ashley Monroe
Operations Lead, Swift Field Solutions
"Call tags gave us the first real log of dispatch outcomes we have ever had. We can see how each job was handled and follow up on anything unresolved."
Kevin Wallace
Fleet Coordinator, CrestRoute Logistics
Connect to your favourite business tools
DialNext works with all the business tools your team already uses.
Front
HubSpot
Pipedrive
Monday.com
ActiveCampaign
ZendeskEnterprise-Grade Security & Compliance
Common questions
Everything you need to know before getting started.
Can multiple dispatchers share the same inbound number?
Yes. DialNext ring groups let multiple dispatchers share a single number. The first available dispatcher picks up, and you can configure priority order.
Can we send SMS from the same number customers call?
Yes. Every DialNext number supports both inbound/outbound calls and two-way SMS. Your number stays consistent across all channels.
What happens to calls when no dispatchers are available?
Calls can route to a backup ring group, play a custom message, or go to voicemail. You configure exactly what happens per number and time of day.
How do we track which jobs were dispatched and their outcomes?
Use call tags to tag every call with a job status. You can view and export tag data from the analytics dashboard.
Ready to run a tighter operation?
Join dispatch teams using DialNext to route every call, update the field instantly, and keep a clean record of every job.