Business phone system pricing that grows with your team
Two simple plans. Every feature you need to answer customers, route calls, and keep your team in sync, no surprise fees.
For growing teams
Essentials
A professional cloud phone system: calls, SMS, routing, and CRM sync for teams getting started.
Included credits
Includes
- IVR, queuing & business hours
- Call recording & voicemail
- CRM integrations included
- Analytics & performance dashboards
- Team extensions & user groups
For teams that need insights
Pro
Developer API, compliance tools, and unlimited storage for teams running calls at scale.
Included credits
Everything in Essentials, plus
- Developer API access
- Multi-level IVR & toll-free numbers
- Unlimited call storage & compliance tools
All plans include
Compare plans in detail
See exactly what's included in each plan before you commit.
Outbound minutes
Essentials
UnlimitedPro
UnlimitedInbound minutes
Essentials
UnlimitedPro
UnlimitedSMS messaging
Essentials
Pro
Call transcription
Essentials
Pro
IVR
Essentials
Pro
Multi-level IVRBusiness hours
Essentials
Pro
Call queuing
Essentials
Pro
Voicemail
Essentials
Pro
Caller ID
Essentials
Pro
Call forwarding & transfer
Essentials
Pro
Contacts
Essentials
Pro
Team member extensions
Essentials
Pro
User groups
Essentials
Pro
Call tags & notes
Essentials
Pro
Call ratings
Essentials
Pro
Call tracking & recording
Essentials
Pro
Call storage
Essentials
Up to 1 yearPro
UnlimitedCall recording compliance
Essentials
Pro
CRM integrations
Essentials
Pro
Analytics
Essentials
Pro
Developer API
Essentials
Pro
Toll-free number
Essentials
Pro
AI summary, sentiment & smart chapters
Essentials
+$8/user/moPro
+$8/user/moPricing questions
Is there a free trial?
Yes, every plan starts with 7 days free. No credit card required to explore DialNext.
Can I switch plans later?
Upgrade or downgrade anytime. Changes apply on your next billing cycle.
What counts as a user?
Each team member with their own login and extension counts as one user.
Are phone numbers included?
Local numbers are included. Toll-free numbers are available on Pro.
What does unlimited calling include?
Outbound and inbound calling is unlimited within your selected region: the US & Canada, or Australia, subject to our fair usage policy. International calls, toll-free inbound, premium-rate numbers, and calls forwarded to external numbers are billed at transparent per-country rates. UK & Europe allowances are available on request — contact us.
Is call transcription included?
Yes — every plan includes AI call transcription, subject to our fair usage policy. For $8 per user per month, the AI Addon layers post-call summaries, smart chapters, and sentiment analysis on top of your transcripts.
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