SMS Segment Optimization with Smart Encoding | DialNext
SMS Segment Optimization helps reduce SMS costs by minimizing the number of message segments required for delivery. DialNext automatically applies Smart Encoding to outgoing SMS messages to optimize segment usage and improve message efficiency.
How SMS Segment Optimization Works
SMS messages can be sent using different character encodings.
Messages containing standard GSM characters can fit up to 160 characters in a single SMS segment. However, certain special characters and Unicode symbols reduce the character limit and may increase the number of SMS segments required to send the message.
To help optimize message delivery and costs, DialNext automatically replaces common Unicode characters with GSM-compatible alternatives before sending the message.
Examples
| Original Character | Replaced With |
|---|---|
| “ ” | “ |
| ‘ ’ | ‘ |
| — | – |
| … | … |
For example:
Hello “John”
will be automatically converted to:
Hello "John"
before the message is sent.
Benefits of SMS Segment Optimization
- Reduce SMS segment count
- Lower SMS delivery costs
- Improve compatibility across carriers and devices
- No manual action required
Is Smart Encoding enabled by default?
Yes. Smart Encoding is automatically applied to SMS messages sent from the DialNext Inbox.
No additional configuration is required.
SMS Segment Optimization FAQs
Will Smart Encoding change the meaning of my message?
No. Smart Encoding only replaces special characters with equivalent GSM-compatible characters while preserving the original message content.
Why does SMS segment count matter?
SMS providers bill messages based on the number of segments used. Messages containing Unicode characters may require more segments than messages using standard GSM characters.
Can I disable Smart Encoding?
Smart Encoding is automatically applied by DialNext to help optimize message delivery and costs.
Need Help?
If you have any questions about SMS delivery or message encoding, contact us at help@dialnext.io.