Security & Privacy at DialNext

Protecting customer data is a core part of the DialNext platform. We use industry-standard security practices to help safeguard your account, communications, and business data while providing reliable cloud calling and messaging services.

This guide explains how DialNext protects your data, how you can manage your information, and where to find additional privacy information.

Data Protection

DialNext helps protect your account and communication data using modern security practices.

This includes protecting information related to:

Additionally, all communication between your browser or application and DialNext is encrypted using HTTPS (TLS).

Call Recordings and Messages

Call recordings, voicemails, and SMS conversations are stored securely within the DialNext platform.

Access to this information is restricted to authorized users within your workspace based on their assigned permissions.

We recommend limiting workspace access to users who require it for their role.

User Access Controls

Workspace administrators can control who has access to platform features and business data.

Depending on user permissions, team members may be able to:

Review user permissions regularly and remove access for inactive users.

Data Retention

Your data remains available while your DialNext account is active, subject to your organization’s configuration and applicable legal requirements.

If you need additional information about data retention, contact the DialNext support team.

Data Export

You can export supported business data from your DialNext workspace when available.

Examples include:

If you require assistance exporting your data, contact our support team.

Account Deletion

If you no longer wish to use DialNext, you can request account deletion by contacting our support team.

Before requesting account deletion, we recommend exporting any business data you want to retain.

Some information may be retained where required by applicable laws or contractual obligations.

Privacy Compliance

DialNext is committed to protecting customer privacy and handling personal information responsibly.

Depending on your location and how you use the platform, privacy regulations may include:

If you have questions about how your information is processed, please contact our support team.

Best Practices for Keeping Your Account Secure

To improve account security, we recommend:

Following these best practices helps protect your account and customer information.

Privacy Policy

For complete information about how DialNext collects, uses, stores, and protects personal information, please review our Privacy Policy.

The Privacy Policy explains:

Frequently Asked Questions

Is my communication encrypted?

Yes. Communication between your browser or application and DialNext is encrypted using HTTPS (TLS).

Can I export my data?

Yes. Supported business data can be exported where available. Contact our support team if you need assistance.

How do I request account deletion?

Contact the DialNext support team to request account deletion. We recommend exporting important data before submitting your request.

Where can I learn more about privacy?

Please review the DialNext Privacy Policy for complete details about how your information is handled.

Related Articles

Additional Resources

Privacy Policy

https://dialnext.io/privacy

Need Help?

If you have questions about security, privacy, or your account data, contact us at help@dialnext.io.