DialNext Gorgias Integration: Connect Gorgias with DialNext

DialNext Gorgias integration lets you connect your DialNext account with Gorgias and log call and SMS activity directly as tickets in Gorgias. Follow the steps below to complete the integration and keep your customer communication organized.

How to integrate DialNext with Gorgias

1. Log in or sign up to your DialNext account.
2. In the left sidebar, click Integrations.
3. Find Gorgias in the integrations list and click Integrate.

4. Authorize the connection between DialNext and Gorgias.

5. Choose the features you want to enable.

6. Click Save settings to complete the integration.

7. Make a test call or send an SMS from DialNext to verify that the activity is logged in Gorgias.

Your DialNext account is now successfully connected to Gorgias.

What does the DialNext Gorgias integration do?

The DialNext Gorgias integration connects your DialNext account with Gorgias so your team can manage customer communication in one place. Once connected, DialNext can log call and SMS activity directly in Gorgias tickets.

This integration helps support teams keep communication records organized. Instead of manually adding call or SMS details to each ticket, the activity can be recorded automatically. Your team can then review customer interactions while working inside Gorgias.

You can enable the features that match your workflow and save the integration settings. After setup, make a test call or send an SMS from DialNext to confirm that the activity appears correctly in Gorgias.

How to use the integration

After completing the DialNext Gorgias integration, make sure the required features are enabled in the integration settings.

You can enable call logging and SMS logging based on your workflow. Once the settings are saved, calls and SMS messages made through DialNext can be recorded as tickets in Gorgias.

If you encounter any issues, you can reach us at help@dialnext.io